1. Order Cancellation

• Orders can be cancelled within 12 hours of placing the order.

• Cancellation is not possible once the order is dispatched.

2. Refund Policy

• If the order is cancelled before dispatch, a full refund will be processed.

• Refunds are processed within 7–10 working days to the original payment method.

3. Return Policy

• Due to the nature of food & cafe products, returns are generally not accepted.

• Replacement is only applicable if:

  • Wrong item delivered

  • Damaged/defective product received

4. Damaged Items

• Report within 24 hours of delivery with proof (photo/video).

• We will arrange replacement or refund accordingly.